To save your customers, offer them a free refund.
Recent Klarna research has proven that many sellers from all over the world are following the wrong return shipping plan.
It is natural that the seller is unpleasant to find out when the buyer did not like the product and he wants to return it. Many stores reduce the possibility of return, as this affects the reduction in profits and the appearance of surplus goods in stock.
Klarna research shows that loyalty in returning goods increases profit and improves the store’s reputation. The results of the study showed that: 75% of customers choose the store in which the goods can be returned easily; 78% of customers then return to such a store; 86% are more likely to trust a store that offers a hassle-free return.
The study also proved that competent sellers have long known that a customer with a great chance will return to the store where they were treated more courteously and graciously. We will tell you how changing purchase rules, including returning goods, will help you earn the favor of your customers.